period. End of story. At qcs, we are committed to proactively monitoring armenia phone number material each client program to ensure we are complying with every federal and state regulation. To ensure we comply with currently applicable regulations, we have Customer Engagement Certified Professionals (cecp) on our staff. Cecp is a third-party certification provided by the Association for Professional Customer Engagement (pace). When a new client works with QCS, we go through a rigorous compliance checklist that includes the following: Do Not Call Regulations Caller ID Regulations Telemarketer Registration Requirements Time of Day Limitations Holiday Limitations in Scripting Call Disclosure Requirements Call Recording and Surveillance Disclosure Requirements Waiver of Call Restrictions and Safe Harbor Requirements Inbound Call Requirements (if applicable) Additionally, we ensure that each telemarketing agent is fully trained on how to handle consumer or business complaints, including escalation paths.
In my experience, outbound telemarketers should focus on some very simple things to minimize complaints during their calling campaigns: Use quality agents who are easy to understand and very professional. Consumers and businesspeople can be annoyed by callers who are difficult to understand. When they feel annoyed, they are more likely to complain to others, including regulators. Monitor to ensure outbound dialing adheres to reasonable calling windows. For some procedures, you may need to adjust your call windows to minimize the number of people you come into contact with at inconvenient times.
