Telemarketing Strategy Manager

[Noyonhasan574]

Explain the problem and get their feedback. They're doing the work; no one can provide better feedback than them. I can’t tell you how many times I’ve been like, “Good management let’s do this now to fix this problem, but it results in ‘x.’” This can take many forms. Maybe a customer is asking customer service to log every call to every account, adding - seconds to each call and causing an overall decrease in call volume. Perhaps a cumbersome process was implemented that took away agent time from making calls that could have been automated, resulting in more calls.

I've also seen the sales confirmation process grow bit by bit, asking this, verifying austria phone number resource this, etc. Each of these things may have its own implementation advantages. However, you can create a "death by a thousand cuts" scenario that suddenly turns your sales call into a Frankenstein and now takes % longer than it needs to. Of course, it's also possible that your number of contacts per hour is down, but your hourly dial is the same as before or even higher.



Is this a new call list or a call you've been making? If your outbound marketing lists are different, it could be a list quality issue. What's the difference? Are leaders decision-makers at a different level? Is the percentage of bad numbers much higher than typical? It’s hard to hear your team blaming performance on the quality of your leads. It feels like passing the buck. Frankly, we've all seen this. However, sometimes this is the case. Maybe the list isn't new, or maybe the list is made up of the same demographics as is typical.